Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cheers@pacebeer.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cheers@pacebeer.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheers@pacebeer.com.

Refund & Returns Policy

Last updated: 01/09/2025

We want you to be fully satisfied with your purchase at Pace. This Refund & Returns Policy explains your rights and how returns are handled in accordance with Portuguese law and EU consumer protection rules.

1. Legal Right of Withdrawal (EU Cooling-Off Period)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your products, without giving any reason.

To exercise this right, you must notify us by email at cheers@pacebeer.com before the withdrawal period has expired. You may use the EU model withdrawal form, but it is not mandatory.

You must return the products to us within 14 days of notifying us of your decision. You will bear the direct cost of returning the goods unless otherwise agreed.

We will refund all payments received from you (including standard delivery costs, if applicable) within 14 days of being informed of your decision, but we may withhold the refund until we have received the goods back or you have supplied proof of return.

2. General Returns (Voluntary Policy)

In addition to your statutory rights, we also offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible:

  • The item must be in the same condition as received, unworn or unused, with tags, and in the original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

To start a return, contact us at cheers@pacebeer.com. If your return is accepted, we will provide instructions and a return shipping label (where applicable). Items sent back without prior approval will not be accepted.

3. Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and arrange repair, replacement, or refund in line with EU consumer law (2-year warranty for defective goods).

4. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, beverages, flowers, or plants).

  • Customized or personalized items.

  • Goods unsealed after delivery that cannot be returned for hygiene reasons (such as personal care products).

  • Hazardous materials, flammable liquids, or gases.

We also cannot accept returns on gift cards or items sold as final sale (unless they are defective).

5. Exchanges

The fastest way to exchange an item is to return the original item (if eligible) and place a new order for the replacement product.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or card issuer to process and post the refund.

  • If more than 15 business days have passed since we approved your return, please contact us at cheers@pacebeer.com.

7. Contact Us

For any return or refund questions, please contact:
Email: cheers@pacebeer.com
Address: Mafra Business Factory, Avenida Primeiro de Maio 1, 2640-455 Mafra
Phone: +351912994373