Shipping policy

Shipping Policy

Last updated: 01/09/2025

Thank you for shopping with Pace. This Shipping Policy explains how we handle processing, shipping, and delivery of your orders.

1. Processing Times

  • Orders are processed within 24 to 48 working hours after payment confirmation.

  • Orders placed on weekends or Portuguese public holidays will be processed on the next working day.

2. Shipping Rates & Free Shipping

  • We currently ship to Portugal (mainland, Azores, and Madeira) and Spain.

  • Shipping costs are calculated and displayed at checkout.

  • Free shipping is available on all orders above €50.

3. Estimated Delivery Times

  • Portugal (mainland): usually delivered within 48 hours after shipping.

  • Azores & Madeira: delivered within 48–72 hours after shipping.

  • Spain: delivered within 48–72 hours after shipping.

Please note these are estimated delivery times. Delays may occur due to carrier operations or exceptional circumstances.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details (if available for the chosen shipping method).

5. Risk of Loss

  • The risk of loss and title for products passes to you upon delivery to the carrier, in accordance with Portuguese and EU law.

  • If your order is lost or damaged in transit, please contact us immediately so we can assist with a claim to the carrier.

6. Delivery Issues

Please check your order upon delivery and contact us promptly if you receive the wrong item, a damaged product, or if your package is missing. We will work with you to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions about shipping or delivery, please contact us at:
Email: cheers@pacebeer.com
Address: Mafra Business Factory, Avenida Primeiro de Maio 1, 2640-455 mafra, Portugal
Phone: +351912994373